Web Analytics & KPIs
Identify and measure the critical actions for your website, software or app. Use data to drive UX improvements and business results.
Gain clarity on critical business goals.
Everything goes better when you get people on the same page about critical goals. We’re experts at guiding your team toward consensus on KPIs or OKRs.
Show the impact of UX to executives.
Use Google Analytics and Google Tag Manager to track conversions. Establish baselines. Show the impact of design and content changes.
Quantify usability test findings.
Remember those 2 people who struggled on your registration form in usability testing? See how much of your website traffic is having the same problem.
Bust barriers between UX and analytics.
It’s time to get web analytics folks sharing what they know with UX researchers, and vice versa. We can help you bridge the divide.
Reaching consensus on KPIs in 90 minutes at AARP
AARP was having trouble reaching internal consensus on KPIs for a major new initiative: its Life Reimagined website.
We led 2 workshops with 10 senior stakeholders to define business goals, KPIs, and KPI targets.
Within the first 90-minute session, the team aligned on business goals and KPIs. In the next workshop, they agreed on targets.