Design Thinking & Innovation Consulting Services

Since 2009, our small agency has helped large and mid-size organizations embrace design thinking and innovation — through consulting, workshops, training, and recurring partnerships.  From customer observation and problem definition to rapid ideation and prototype testing, we can help your team tackle big challenges.

Design Thinking & Innovation Consulting

Facing a large business challenge or organizational problem? Hire our team of experts to apply customer-centricity and design thinking to your challenge — and help your team generate and test innovative solutions. Here are a few recent design thinking consulting projects:

Tonal

In early 2020, we led in-home interview and observation sessions in 4 U.S. cities with customers of Tonal, an Amazon-backed fitness product maker. We then led a 2-day workshop to generate personas, journey maps, innovation ideas, and a product roadmap.

Travel Leaders

We led team research consisting of 3 travel company field visits and 30 customer interviews. 2-day design thinking workshop that generated personas and journey maps. The project drove a unifying 3-year experience vision and a 12-month product roadmap.

McDonald’s

In 2020 and 2021, we led a qualitative research study to generate innovation insights for a new McDonald’s initiative. We interviewed over 50 fast-food customers, analyzed the data, and delivered a comprehensive report with findings and recommendations.

See more examples of innovation and design thinking consulting:

Design Thinking & Innovation Workshops

Need to get your team aligned around a problem and jumpstart ideation and innovation? Hire our consultants to facilitate a 1-day or 2-day design thinking and innovation workshop. Below are a few recent workshops we’ve led. Note: we’re conducting all workshops remotely during the pandemic.

United Nations

We partnered with a UN agency to bring design thinking to a suite of data platforms used by government agencies in 200+ countries. We facilitated a 1-day workshop to observe users, analyze problems, ideate opportunities, and sketch innovative solutions.

Coin Cloud

Coin Cloud is the world’s largest network of two-way digital currency kiosks. In early 2021 we led 4 half-day design thinking workshops to generate customer personas and help this team advance its mission of “bringing digital currency to all.”

UVA Health

In 2019 and 2020, we led 2 projects for UVA Health to bring customer research and design thinking to their digital experiences. For each project, we led a workshop to collaboratively observe research, analyze problems, and generate solutions.

Design Thinking & Innovation Training

Want your team or organization to start applying design thinking techniques such as customer empathy and rapid iteration? Hire our experts to lead a custom remote training session for your team. Below are a few recent training engagements. Note: we’re conducting all training virtually during the pandemic.

Reynolds

We led a 2-day design thinking training session for a cross-company team of executives — to drive innovation at the maker of Reynolds Wrap® and Hefty®. We taught participants from across the company, including marketing, finance, and product.

GEICO

We led design thinking training for a team of digital designers, analysts, and project managers at GEICO. The training focused on how to rapidly sketch and prototype solution ideas — and how to quickly test prototypes with users and iterate based on findings.

BI Incorporated

We facilitated a 1-day design thinking training for 50 developers across 5 BI software teams. Participants applied design thinking and innovation techniques through interactive exercises. By the afternoon, developers created paper prototypes and tested them with users.

Design Thinking & Innovation Partnerships

Ready to make a large commitment to building a customer-centered organization? We can partner with your team to build a recurring program of research-based innovation and design thinking initiatives. Here are a few of our long-term partnerships:

Thales

From 2019 to 2021, we’ve led a series of customer research projects for this $18 billion multinational firm. For each project, we recruit and interview buyers and users of enterprise software — and then lead a workshop to apply design thinking techniques.

Banner Health

We led a multi-year design thinking program to drive customer experience innovation for the Banner Alzheimer’s Institute. We ran monthly remote workshops where stakeholders observed research, reached consensus on problems, and brainstormed solutions.

PetSmart Charities

We built and operationalized a design thinking program for this national nonprofit. Each quarter we conducted qualitative and quantitative analysis of a different customer experience. Then we prototyped solutions ideas and tested them with users.

“Working with Marketade has been an amazing experience. I highly recommended them to anyone!”

Hung Ngo

Senior UX Designer, PenFed Credit Union