Team

Since 2009, large and mid-size organizations have picked our small team based on our unique expertise: making user research a team sport and building long-term research programs.  Our collaborative approach means that all of our consultants wear 2 key hats: user researcher and workshop facilitator.

We’re a remote agency with team members in or near: Washington DC, New York City, Philadelphia, Portland, Houston, Indiana, and Vermont. We work with teams across North America, Europe, and other parts of the world.

Nora Fiore

Nora Fiore

UX Researcher & Writer | BA from Middlebury

Strategist and writer of user-centered content. Loves to watch people interact with her words.

Kristy Knabe

Kristy Knabe

UX Strategist | MA from CMU

A UX pioneer. After CMU, helped launch usability testing at Apple. Then Vanguard, GSK and more.

Meredith Meisetschlaeger

Meredith Meisetschlaeger

Junior UX Researcher | Masters from University of Melbourne

Obsessed with transforming insights into impact.

John Nicholson

John Nicholson

Principal | BA from Brown

Big-data digital marketer who saw the light when he stumbled across UX research.

Jihee Park

Jihee Park

Junior UX Researcher | MS from Brown

Researcher passionate about understanding the “why” behind user behaviors and translating that into compelling stories.

Emily Williams

Emily Williams

UX Researcher | MA, Anthropology

Experienced and versatile researcher with broad expertise and enthusiasm for all things human-centered design.