Team
Since 2009, large and mid-size organizations have picked our small team based on our deep user research experience and our expertise in building long-term UX research programs.
We’re a remote agency with team members in or near: Washington DC, New York City, Philadelphia, Austin, Montana, and Vermont. We work with teams across North America, Europe, and other parts of the world.
![Nora Fiore](https://b2000843.smushcdn.com/2000843/wp-content/uploads/Nora-Fiore.jpg?lossy=1&strip=1&webp=1)
Nora Fiore
Senior UX Researcher | BA from Middlebury
Strategist and writer of user-centered content. Loves to watch people interact with her words.
![Kristy Knabe](https://b2000843.smushcdn.com/2000843/wp-content/uploads/Kristy-Knabe.jpg?lossy=1&strip=1&webp=1)
![Kristy Knabe](https://b2000843.smushcdn.com/2000843/wp-content/uploads/Kristy-Knabe.jpg?lossy=1&strip=1&webp=1)
![Kristy Knabe](https://b2000843.smushcdn.com/2000843/wp-content/uploads/Kristy-Knabe.jpg?lossy=1&strip=1&webp=1)
Kristy Knabe
UX Strategist | MA from CMU
A UX pioneer. After CMU, helped launch usability testing at Apple. Then Vanguard, GSK and more.
![Meredith Meisetschlaeger](https://b2000843.smushcdn.com/2000843/wp-content/uploads/meredith.jpeg?lossy=1&strip=1&webp=1)
![Meredith Meisetschlaeger](https://b2000843.smushcdn.com/2000843/wp-content/uploads/meredith.jpeg?lossy=1&strip=1&webp=1)
![Meredith Meisetschlaeger](https://b2000843.smushcdn.com/2000843/wp-content/uploads/meredith.jpeg?lossy=1&strip=1&webp=1)
Meredith Meisetschlaeger
UX Researcher | Masters from University of Melbourne
Obsessed with transforming insights into impact.
![John Nicholson](https://b2000843.smushcdn.com/2000843/wp-content/uploads/John-Nicholson-2.jpg?lossy=1&strip=1&webp=1)
![John Nicholson](https://b2000843.smushcdn.com/2000843/wp-content/uploads/John-Nicholson-2.jpg?lossy=1&strip=1&webp=1)
![John Nicholson](https://b2000843.smushcdn.com/2000843/wp-content/uploads/John-Nicholson-2.jpg?lossy=1&strip=1&webp=1)
John Nicholson
Principal | BA from Brown
Big-data digital marketer who saw the light when he stumbled across UX research.
![Jihee Park](https://b2000843.smushcdn.com/2000843/wp-content/uploads/jihee-park.jpeg?lossy=1&strip=1&webp=1)
![Jihee Park](https://b2000843.smushcdn.com/2000843/wp-content/uploads/jihee-park.jpeg?lossy=1&strip=1&webp=1)
![Jihee Park](https://b2000843.smushcdn.com/2000843/wp-content/uploads/jihee-park.jpeg?lossy=1&strip=1&webp=1)
Jihee Park
Junior UX Researcher | MS from Brown
Researcher passionate about understanding the “why” behind user behaviors and translating that into compelling stories.