Team
Since 2009, large and mid-size organizations have picked our small team based on our unique expertise: making user research a team sport and building long-term research programs. Our collaborative approach means that all of our consultants wear 2 key hats: user researcher and workshop facilitator.
We’re a remote agency with team members in or near: Washington DC, New York City, Philadelphia, Houston, and Vermont. We work with teams across North America, Europe, and other parts of the world.
Nora Fiore
UX Researcher & Writer | BA from Middlebury
Strategist and writer of user-centered content. Loves to watch people interact with her words.
Kristy Knabe
UX Strategist | MA from CMU
A UX pioneer. After CMU, helped launch usability testing at Apple. Then Vanguard, GSK and more.
John Nicholson
Principal | BA from Brown
Big-data digital marketer who saw the light when he stumbled across UX research.
Carolyn Pollack
UX Researcher | Masters in Teaching
Former teacher passionate about human-centered design’s potential to address social issues and support educators.
Emily Williams
UX Researcher | MA, Anthropology
Experienced and versatile researcher with broad expertise and enthusiasm for all things human-centered design.