Collaborative UX Research & Design Thinking Programs

From 1-day workshops to 4-week usability studies to multi-year research programs, we help teams fall in love with user-centered problems and innovation.

Reports Don't Work.

Collaboration Does.

Most UX consultants and design thinking agencies disappear to do research and return with a big report that no one reads. We do the opposite. We come to your office and guide your team through a collaborative research and ideation process that we’ve perfected with Fortune 500 clients. This team sport approach works wonders at driving consensus, action, and a user-centered culture.

Get Your Team Aligned in 1 Day

From usability testing to personas to design thinking, the critical steps in our projects are 1-day analysis and ideation workshops. We customize the session to your project and bring it to your office — anywhere in the U.S.

1. User Research

9am – 12pm: Learn about your customers and their needs through qualitative user research.

2. Problems

1 – 3pm: Reach team alignment on your biggest user experience problems.

3. Solutions

3 – 5pm: Break into groups to ideate and sketch solutions to your top problems.

Our Team

We’re a nimble 8-person UX research company with deep expertise in collaboration and design thinking. We share a passion for turning user insights into better experiences and business results.

Tamara Alkhattar

Tamara Alkhattar

UX Researcher | MA, Carnegie Mellon University

UXer with a passion for research and design for tech and international development.

Sonya Badigian

Sonya Badigian

UX Researcher | MHCI from CMU

Carnegie Mellon HCI grad passionate about combining research, design and content.

Kristina Barnett

Kristina Barnett

Director of Client Impact | MA, Sociology

A rare project manager who gets UX research. Managed Adaptive Path’s Austin studio.

Matt Brown

Matt Brown

Director of User Experience | MSc, Digital Anthropology

Digital anthropologist-turned UX researcher. Drives collaboration on our UX team and with clients.

Nora Fiore

Nora Fiore

UX Writer | BA from Middlebury

Strategist and writer of user-centered content. Loves to watch people interact with her words.

Kristy Knabe

Kristy Knabe

UX Strategist | MA from CMU

A UX pioneer. After CMU, helped launch usability testing at Apple. Then Vanguard, GSK and more.

John Nicholson

John Nicholson

Principal | BA from Brown

Big-data digital marketer who saw the light when he stumbled across UX research.

Karishma Patel

Karishma Patel

UX Researcher | BA from University of North Carolina

Social innovator dedicated to human-centered design through UX research.

"A fantastic little agency that does amazing work."

Jared Spool

Founder, UIE

Our Methods

We conduct studies and workshops using a diverse set of UX research methods — from quick usability tests to complex projects that combine methods from all 5 areas below.

Usability Research

Usability Testing | UX Audits | Intercept Testing

Audience Research

Personas | Journey Maps | Concept Testing

IA & Navigation Research

Card Sorts | Tree Testing | First Click Testing

Analytics & Experiments

Web Analytics | A/B Testing | Session Replays

Content Research

Content Testing | Site Audits | Keyword Research