UX Research Consulting & Design Thinking Training — For Teams & Organizations

From 1-day design thinking workshops to 1-month usability testing projects to 1-year UX research programs, we help teams fall in love with users, problems and innovation. We’re a small agency trusted by big organizations across the U.S.

Reports Don't Work.

Collaboration Does.

Most UX consultants and design thinking agencies disappear to do research and return with a big report that no one reads.

We do the opposite. We come to your office and guide your team through a collaborative research and ideation process that we’ve perfected with Fortune 500 clients.

This team sport approach works wonders at driving consensus, action, and a user-centered culture.

Get Your Team Aligned in 1 Day

From usability testing to personas to design thinking, the critical steps in our projects are 1-day analysis and ideation workshops. We customize the session to your project and bring it to your office — anywhere in the U.S.

1. User Research

Learn about your customers and their needs through qualitative user research.

2. Problems

Reach team alignment on your biggest user experience problems.

3. Solutions

Break into groups to ideate and sketch solutions to your top problems.

Our Team

We’re a nimble 8-person UX research company with deep expertise in collaboration and design thinking. We share a passion for turning user insights into better experiences and business results.

Nora Fiore

Nora Fiore

UX Writer | BA from Middlebury

Strategist and writer of user-centered content. Loves to watch people interact with her words.

Kristy Knabe

Kristy Knabe

UX Strategist | MA from CMU

A UX pioneer. After CMU, helped launch usability testing at Apple. Then Vanguard, GSK and more.

John Nicholson

John Nicholson

Principal | BA from Brown

Big-data digital marketer who saw the light when he stumbled across UX research.

Karishma Patel

Karishma Patel

UX Researcher | BA from UNC-Chapel Hill

Social innovator dedicated to human-centered design through UX research.

Nadia Lieblich

Nadia Lieblich

UX Researcher | BA, Linguistics

Researcher/designer with deep experience collaborating with sales and business operations teams.

Sonya Badigian

Sonya Badigian

UX Researcher | MHCI from CMU

Carnegie Mellon HCI grad passionate about combining research, design and content.

Kristina Barnett

Kristina Barnett

Director of Client Impact | MA, Sociology

A rare project manager who gets UX research. Managed Adaptive Path's Austin studio.

Matt Brown

Matt Brown

UX Team Lead | MSc, Digital Anthropology

Anthropologist-turned UX researcher. Drives collaboration on our UX team and with clients.

"A fantastic little agency that does amazing work."

Jared Spool

Founder, UIE

Our Methods

We conduct studies and workshops using a diverse set of UX research methods — from quick usability tests to complex projects that combine methods from all 5 areas below.

Usability Research

Usability Testing | UX Audits | Intercept Testing

Audience Research

Personas | Journey Maps | Concept Testing

IA & Navigation Research

Card Sorts | Tree Testing | First Click Testing

Analytics & Experiments

Web Analytics | A/B Testing | Session Replays

Content Research

Content Testing | Site Audits | Keyword Research