Collaborative User Research Consulting & Training

From 1-day training workshops to 1-month usability projects to 1-year research programs, we help teams fall in love with users, problems and innovation. We’re a small remote agency trusted by big organizations across the U.S.

Reports Don't Work. Our Team Sport Approach Does.

Most user research agencies disappear to do research and return with a big report that no one reads.

We do the opposite. We guide your team through a collaborative research and ideation process that we’ve perfected with Fortune 500 clients.

This team sport approach works wonders at driving consensus, action, and a user-centered culture. And as a fully remote company since 2009, we can do it all virtually.

Get Your (Remote) Team Aligned in a Day

From usability testing to custom UX research, our projects revolve around analysis and ideation workshops, conducted via Zoom.

1. User Research

Learn about your customers and their needs through qualitative user research.

2. Problems

Reach team alignment on your biggest user experience problems.

3. Solutions

Ideate and rank solutions to your top problems. Plan next steps.

Our Team

We’re a nimble 9-person user research company with deep expertise in collaboration and design thinking. We share a passion for turning user insights into better experiences and business results.

We’ve been a remote team for 11 years.  While we love to collaborate with our clients in person, we are also experts at remote research and virtual workshops with all types of teams.

Sonya Badigian

Sonya Badigian

UX Researcher | MHCI from CMU

Passionate about research, content, and meeting users where they are. Carnegie Mellon HCI alum.

Kristina Barnett

Kristina Barnett

Director of Client Impact | MA, Sociology

A rare project manager who gets UX research. Managed Adaptive Path’s Austin studio.

Matt Brown

Matt Brown

UX Team Lead | MSc, Digital Anthropology

Anthropologist-turned UX researcher. Drives collaboration on our UX team and with clients.

Nora Fiore

Nora Fiore

UX Writer | BA from Middlebury

Strategist and writer of user-centered content. Loves to watch people interact with her words.

Kristy Knabe

Kristy Knabe

UX Strategist | MA from CMU

A UX pioneer. After CMU, helped launch usability testing at Apple. Then Vanguard, GSK and more.

John Nicholson

John Nicholson

Principal | BA from Brown

Big-data digital marketer who saw the light when he stumbled across UX research.

Karishma Patel

Karishma Patel

UX Researcher | BA from UNC-Chapel Hill

Social innovator dedicated to human-centered design through UX research.

Elodie Shami

Elodie Shami

UX Researcher | BA, Conflict Resolution

A communications strategist and education advocate who applies the principals of UX in multidisciplinary contexts.

Emily Williams

Emily Williams

UX Researcher | MA, Anthropology

Experienced and versatile researcher with broad expertise and enthusiasm for all things human-centered design.

"A fantastic little agency that does amazing work."

Jared Spool

Founder, UIE