Collaborative User Research Consulting & Training

From 1-day training workshops to 1-month usability projects to 1-year research programs, we help teams fall in love with users, problems and innovation. We’re a small remote agency trusted by big organizations across the U.S.

Reports Get Ignored. Team Sport Research Gets Results.

Most user research agencies disappear to do research and return with a big report that no one reads.

We do the opposite. We guide your team through a collaborative research and ideation process that we’ve perfected with Fortune 500 clients.

This team sport approach works wonders at driving consensus, action, and a user-centered culture. And as a fully remote company since 2009, we can do it all virtually.

Get Your (Remote) Team Aligned in a Day

From usability testing to custom UX research, our projects revolve around analysis and ideation workshops, conducted via Zoom.

1. User Research

Learn about your customers and their needs through qualitative user research.

2. Problems

Reach team alignment on your biggest user experience problems.

3. Solutions

Ideate and rank solutions to your top problems. Plan next steps.

Our Team

We’re a nimble 9-person user research company with deep expertise in collaboration and design thinking. We share a passion for turning user insights into better experiences and business results.

We’ve been a remote team for 11 years.  While we love to collaborate with clients in person during normal times, we are experts at remote research and virtual workshops with all types of teams.

Our Work in 2020

As a remote team doing remote work for 11 years, we were fortunate to be able to adapt quickly to the Covid-19 pandemic. We’re proud to have helped a diverse set of teams improve and adapt their user experiences during a global crisis.

Here are some of the organizations that we’ve supported in 2020: NIH, UVA Health, United Nations, NAACP, GEICO, GoodRx, and PBS.

"A fantastic little agency that does amazing work."

Jared Spool

Founder, UIE