Our Work

Our small remote agency works with enterprise and mid-size organizations across the U.S. We specialize in collaborative user research that helps teams build better digital products (software, apps, websites). We also train teams to do their own research and help them build long-term research programs. Here’s some of our latest work.

Usability Testing

UVA Health System

Content-focused usability testing of UVA’s Cancer Center site. 1-day remote workshop that included stakeholder observation of research.

PBS / PRIVO

Prototype UX testing with parents and young children, focused on digital account usage and login flows. Led a remote workshop to analyze and act on the research.

Accountability Framework

Two rounds of remote, moderated usability testing for an NGO’s web platform — live site testing followed by prototype testing. 

Custom User Research

United Nations

Interviews, concept testing, and IA testing with international economists. Tested a prototype of a tool related to sustainable development goals.

Herman Miller

Persona research for HM’s Design Within Reach furniture brand. Featured a 1-day persona-building workshop based on 1:1 user interviews.

Tonal

In-home observation sessions of Tonal home fitness customers in 4 U.S. cities. Followed by a 2-day persona and journey mapping workshop.

Team Training

WCG

5-day research-driven design sprint in February 2020. Initiated an overhaul of an enterprise application for clinical trial sites.

Reynolds

2-day design thinking training workshop for a cross-company leadership team at the home of Reynolds Wrap® and Hefty®.

BI

1-day UX research and design thinking training for 50+ enterprise software developers across 5 scrum teams.

Ongoing Research Programs

GEICO

8 years of partnership with this insurer’s digital experience team. 300+ UX research projects, 100+ ideation workshops, and 5 recurring research programs.

Thales

Starting our 7th research study since 2019 for this $18 billion multinational. Product/market validation and usability testing for enterprise software.

Epsilon

Partnering with this top-5 U.S. ad agency to bring user research and UX evaluations to its clients — including a pharma company and 3 banks.

"A fantastic little agency that does amazing work."

Jared Spool

Founder, UIE