Usability Testing Services

Usability testing is our agency’s core service. Every day, our small research team moderates user testing of websites, apps and software. And every week, we help client teams align and act on their usability data — through 1-day remote workshops. We test across all major industries, audiences, and product stages — from enterprise software prototypes to live consumer apps.

Recent User Testing Projects

UVA Health System

Mobile/desktop testing of primary public website for patients and caregivers. 7 moderated sessions plus quantitative research with 500+ users. 1-day analysis workshop.

“Super eye opening. We’ve wanted to have this kind of usability testing done for a long time.”

— Digital Strategist | UVA Health System

Thales

4 rounds of moderated testing of software concepts for enterprise digital security pros. Each with a 1-day analysis workshop (1 in Austin, 3 remote) with UX and product teams.

“Great interviews and foundation work.”

— Tony Dosen, UX Designer | Thales

GEICO

15+ qualitative UX testing projects in the last 12 months — 8 with analysis workshops. Spanning many digital products and teams, from GEICO’s mobile app to its call center applications.

“So helpful to watch live customers using the app and see where they struggled.”

— Lead Software Engineer | GEICO

“I thought the interview set-up, organization, and deliverables were all fantastic!”

Jeremy Abrahams

UX Design Lead, Herman Miller

Our Process for Usability Projects

While we customize each project, most of our usability projects follow this 5-step approach. Each step takes about 1 week.

Plan

We get up to speed and align on your project goals, audiences and KPIs.

Report

We deliver a summary report with all findings, solution ideas and recordings.

Workshop

We facilitate a 1-day remote workshop with research observation, analysis, and ideation.

Recruit

We conduct a rigorous recruiting and screening process to find representative users.

Research

We moderate 1:1 usability sessions, and sometimes supplement this with quantitative research.

“Great insights based on convincing user data. Loved the process and outcomes, despite the brutality of hearing some of the feedback.”

Ryan Thompson

Communications Manager, Rainforest Alliance

The Key Step: Analysis Workshops

Most usability consulting firms work in a black box: they disappear to conduct testing and analysis and return with a big report. This “expert report” approach fails to drive team alignment and action. What does work? Our “team sport” approach: watch users directly, then analyze and act on the data — all in a 1-day remote workshop.

1. Observe UX Testing

The morning: Watch full usability research sessions with your team. Capture findings like a user researcher.

2. Align on Problems

Early afternoon: Go through a series of collaborative steps to analyze findings and reach consensus on your top UX problems.

3. Generate Solutions

Late afternoon: Break into small groups to brainstorm, sketch, combine and critique ideas. Rank the most promising solutions.

“The most productive workshop I’ve ever attended. The facilitators, participation and action plan made this an extremely effective day.”

Engineer

National Fire Protection Association

Why “Team Sport” Beats an Expert Report

Seeing is believing

Watching users struggle has a huge motivating impact on designers, developers and stakeholders. But a few clips in a report doesn’t cut it. Watching full sessions throughout a morning does.

Alignment is really hard

Watching users and analyzing data together has a magical power: it builds a shared, objective understanding about the biggest problems worth solving. This saves you a ton down the road by reducing rework, delays and failed launches.

You are the experts

We see it over and over … your team’s solutions beat a UX consultant’s ideas. But only if you watch users in depth and go through a rigorous analysis and ideation process. That’s the biggest value we bring — not our solution ideas.

Data to deadlines in a day

We know how hard it is to turn research into changes that launch. That’s why our workshops don’t end until every top solution has a next step, an owner, and a deadline. Going from messy data to clear next steps in 1 day builds excitement and momentum.

“We fundamentally changed the site structure because of this day.”

Creative Director

Midtown Athletic Club

Pricing

Our usability projects typically cost between $15,000 and $25,000. This cost includes the 1-day workshop.

Key pricing variables include recruiting difficulty, research complexity, number of methods, and number of sessions.

A 2nd round of testing — where we test the design changes you make after the 1st round — typically costs about 60% of the 1st round’s cost.

Contact us to get a price quote for your usability project.

“Working with Marketade has been an amazing experience. I highly recommended them to anyone!”

Hung Ngo

Senior UX Designer, PenFed Credit Union

We Work with Teams Anywhere in the U.S.

A mostly-remote process in normal times

As a fully-remote, distributed team since day one, our firm has embraced remote user testing and a virtual project process for over 10 years. In normal times, we often visit our clients for just 1 day during a 5-week usability project — for the analysis workshop. This mostly-remote process has allowed our small consulting team to work with organizations in just about every major city in the U.S. It also means we can recruit research participants from across the U.S. and beyond.

A 100%-remote process during the pandemic

Before the pandemic, we led about 50% of our usability workshops remotely. Especially for projects with distributed teams or quick turnarounds, remote workshops are a great option. During the pandemic, we’ve switched to 100% remote workshops and a fully-remote process. With the help of tools like Miro and various remote collaboration hacks, we’ve found more and more ways to facilitate super-productive virtual workshops. 

Clients across the U.S.

We have usability clients or team members in these cities:

Eastern 

  • New York City
  • Washington DC
  • Philadelphia
  • Boston
  • Detroit
  • Atlanta
  • Miami
  • Orlando
  • Charlotte
  • Raleigh/Durham
  • Charlottesville

Central 

  • Chicago
  • Minneapolis
  • Milwaukee
  • Austin
  • Dallas
  • Houston

Mountain 

  • Denver
  • Boulder
  • Phoenix
  • Salt Lake City

Pacific 

  • San Francisco
  • Los Angeles
  • San Jose
  • San Diego
  • Las Vegas
  • Portland
  • Seattle

“The facilitation was great. Awesome to think about problems this way.”

Aleksandra Golota

Marketing Specialist, UVA Health System