Software & Technology UX Research Services

Need to conduct usability testing on enterprise software or a high-tech product? Need to interview your digital product’s buyers or users? Our small research agency has deep experience working with a wide range of technology and software companies, including:

  • Enterprise software companies like Thales, BI, and Cision
  • Small business software firms like Thryv and Malwarebytes
  • Consumer technology product makers like Alarm.com and Tonal
  • Technology services like Verizon, Network Solutions, and GoodRx

Recent Work in Software & Tech

Thryv — User Testing & Workshop

Usability testing and an analysis workshop for a B2B software company whose products include the Yellow Pages. Tested their flagship software with small business customers and prospects. Learn more: Software Usability Testing with Small Business Customers for Thryv.

Malwarebytes — Interviews & UX Testing

Contextual interviews and usability testing security software managers at midsize organizations, followed by a half-day analysis workshop. Learn more: Usability Testing with IT Security Managers for Malwarebytes.

Verizon — Product/Market Fit Research

1:1 interviews with enterprise decision-makers to test assumptions behind a new software concept. Learn more: Product/Market Fit Research for Verizon’s Innovation Group.

Remote usability testing of an NGO web platform

Thales — Enterprise Software Research

Multiple discovery and UX research studies from 2019 to 2021 for this global tech and software firm with over 80,000 employees.  Learn more: Helping Thales Test Enterprise Security Concepts with B2B Decision-Makers.

Tonal — Personas & Journey Maps

Persona research and journey mapping research for this AI-powered fitness technology company backed by Amazon. Learn more: How Tonal Turned Customer Journey Mapping into a Team Sport.

Alarm.com — Installation UX Testing

In-person user experience testing of the installation wizard for Alarm.com’s home security system. Followed by a stakeholder workshop to analyze the data, generate solutions, and create a product roadmap.

Remote usability testing of an NGO web platform

GoodRx — User Research Training

UX research training for product and design teams at GoodRx, a leading digital platform for consumer healthcare and the #1 most downloaded medical app. Multiple rounds of training conducted remotely.

BI — Discovery Research

A 3-phase early-stage research project to inform an overhaul of BI’s case management software for government agencies. Learn more: Discovery Research with Government Case Managers for BI Inc.

“I am always surprised about the great insights coming out of the ‘messy’ post-it brainstorming … It definitely helped build consensus between teams.”

Jean-Philippe Mailloux

Solution Designer, Thales

Our Process for Tech UX Research Projects

While our consultants customize each project, many of our software and technology projects follow this 5-step approach.

Plan

We reach alignment on your project goals, research questions, audiences, KPIs or OKRs, and logistics.

Report

We deliver a summary report with all analysis findings, solution ideas and research recordings.

Workshop

We facilitate a 1-day remote workshop with research observation, analysis, and ideation.

Recruit

We conduct a rigorous recruiting and screening process to find representative users (e.g. users, buyers, admins, etc.)

Research

We moderate 1:1 research sessions, and sometimes supplement this with quantitative research.

Marketade has been our partner for years and it truly is a partnership. They take our feedback to heart and we collaborate to implement the best solutions.

Jeremy Van Kuyk

Chief Information Officer, Travel Leaders Group

Featured Project:

How a Holistic UX Evaluation Helped BI Transform Its Enterprise Software

Challenge

In late 2018, Boulder-based BI was eager to redesign its case management software used by over 1,400 government agencies at the federal, state, and local levels.

Action

Marketade led a 3-phase holistic UX evaluation of the software: 1) current state field study with 3 site visits, 2) prototype testing with 3 user groups, and 3) UX training for 50 developers.

Result

BI senior product manager Wendy Herrera reported in late 2020 that Marketade’s “thorough training, analysis and skillsets have continued supporting our product efforts to this date – almost 2 full years later!”

“Fantastic. I loved the process to brainstorm at a very abstract level and then quickly distill that into real action items.”

Michael Cooke

Director, Software Engineering, BI, Incorporated