Persona Consulting Services

Tired of abstract personas that never get used? Partner with us to create actionable personas based on in-depth customer research and a collaborative process. We’re a great fit for teams in UX, product, design, and marketing that need to better understand their buyers and users.

Recent Persona Projects

Herman Miller — Furniture Buyers

To guide a website redesign, we helped Herman Miller create personas for its Design Within Reach furniture brand. Moderated 10 remote customer interviews. Led design and product teams through a research observation process. Facilitated a 1-day persona-building workshop.

GEICO — Business Insurance Buyers

We partnered with GEICO to help create research-based personas for a commercial insurance product. Interviewed 10 stakeholders, 4 sales reps, and 8 B2B buyers. Facilitated a 1-day workshop that aligned the team on 3 customer problems and generated personas for each.

Tonal — Consumer Fitness Buyers

In early 2020 we led persona and customer journey research for this AI-powered fitness technology company backed by Amazon. Moderated 12 in-home interview/observation sessions with Tonal customers in 4 cities. Facilitated a 2-day persona and journey mapping workshop.

Travel Leaders — Agents & Travelers

Team-based persona research consisting of 3 travel company field visits, 10 travel agent interviews, and 30 luxury traveler interviews. Facilitated a 2-day workshop that generated 3 primary personas, a unifying 3-year experience vision, and a 12-month product roadmap.

Humentum — Global NGO Executives

We partnered with the marketing team at this global nonprofit to create 3 primary personas and 2 secondary personas. Before creating the personas, the team observed 1:1 interviews with their target audience: country managers and directors of large global NGOs.

Coin Cloud — SMBs & Bitcoin Buyers

Coin Cloud is the world’s largest network of two-way digital currency kiosks. In early 2021 we are using 20 interviews and 2 remote workshops to help this team advance its mission of “bringing digital currency to all.” Personas for customers and host businesses.

“Working with Marketade has been an amazing experience. I highly recommended them to anyone!”

Hung Ngo

Senior UX Designer, PenFed Credit Union

Our Process for Persona Studies

While we customize every persona research project, here’s an overview of our standard process.

Plan

We align with your team on your persona goals, product, audiences, and KPIs.

Report

We send you a report that digitizes your new personas and captures the supporting research, findings, and next actions.

Workshop

We facilitate a 1-day persona generation workshop with your team. Currently all of our workshops are remote.

Recruit

We conduct a rigorous recruiting and screening process to find persona research participants.

Research

We moderate customer interviews, observation sessions, field studies, and/or other user research.

Why a “Team Sport” Approach for Personas?

Seeing is believing

Observing and listening to users has a powerful impact on designers, product managers and other stakeholders. But a few clips in a report doesn’t cut it. Watching in-depth research sessions does.

Alignment is really hard

Watching customer interviews together has a magical power: it builds a shared, objective understanding of customers and their pain points. This saves you a ton down the road by reducing rework, delays and failed launches.

You are the experts

We see it over and over … The personas your team generates beat what consultants produce. But only if you listen to customer interviews and go through a rigorous, collaborative process.

“A new and better way to look at and leverage user personas.”

Caraline Visuri

Digital Product Designer, Herman Miller